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Shipping Policy

Last updated: 6 October 2025

1. Introduction

This Shipping Policy outlines how The Prop Shop Cheshire (“we”, “our”, or “us”) handles the delivery and collection of products and hired items. By placing an order or booking through our website or directly with us, you agree to the terms outlined below.

2. Processing Times

  • Product orders: We aim to process all product orders (such as party kits & decorations) within 2–5 working days of receiving payment, unless otherwise stated.

  • Event hire bookings: Delivery and collection times for event equipment (such as selfie stations, carts, and event bikes) will be arranged individually and confirmed at the time of booking.

  • Orders placed during busy periods (e.g. holidays, promotional events) may take slightly longer to process, but we will always communicate any delays.

3. Delivery Options & Costs

We currently offer UK delivery only.

  • Free local delivery: Available for customers within the Cheshire and Greater Manchester areas.

  • Extended delivery areas: A small delivery fee may apply for locations outside of our free delivery zone. The cost will depend on distance and will be clearly stated before confirming your booking or order.

  • Postal delivery (for products): Orders are sent via Royal Mail or a tracked courier service. Delivery costs and estimated times will be displayed at checkout.

4. Collection Options

  • Event hire items: Collection and return times will be agreed upon during booking. Late returns may incur additional fees.

  • Customer collections: For local customers, we may offer a collection option from our workshop in Cheshire by prior arrangement.

5. Shipping Timeframes

Estimated delivery times:

  • Standard UK delivery: 2–5 working days after dispatch

  • Express delivery (if available): 1–2 working days after dispatch

Please note these are estimates and may vary due to factors outside our control (e.g. postal strikes, severe weather, or courier delays).

6. Event Hire Delivery

For hired props and setups, our team will deliver, set up, and collect at the agreed times.
It is the customer’s responsibility to:

  • Ensure adequate access for delivery and setup

  • Confirm event address and timing at least 48 hours before the event

  • Notify us of any access restrictions (stairs, parking, venue rules, etc.)

Failure to provide accurate information may result in additional delivery charges or delays.

7. Damaged or Lost Parcels

If your order arrives damaged or is missing, please contact us within 48 hours of delivery with photos of the packaging and item(s). We will work with our delivery partners to resolve the issue as quickly as possible.

8. Service Interruptions

We are not responsible for delays caused by events beyond our control, including but not limited to courier disruptions, strikes, extreme weather, or public holidays.

9. Contact Us

If you have any questions about shipping, delivery, or event logistics, please contact us:

📧 Email: hello@thepropshopcheshire.co.uk
đź“ž Phone: 07701 341113
đź“Ť The Prop Shop Cheshire, Stockport, UK

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